Scheduling, Billing & Fulfillment

Refund and Cancellation Policy – BCBA Supervision Services
Effective 5/01/2025

At Luminary Applied Behavior Analysis, we are committed to providing high-quality supervision services that support the growth and development of future BCBAs. To ensure fairness and clarity for all parties, the following refund and cancellation policy applies to all supervision services.
Cancellation Policy

Individual Sessions:
Cancellations must be made at least 24 hours in advance of a scheduled session. Sessions canceled with less than 24 hours’ notice will be charged in full and will not be eligible for rescheduling or refund, except in cases of emergency.

Recurring Supervision Packages:
Clients must provide 7 days’ notice prior to the start of a new billing cycle to cancel or pause a recurring monthly supervision package. Failure to provide notice will result in billing for the upcoming month.

Refund Policy
Unused Sessions (Package Plans):
Refunds for unused sessions within a prepaid package may be issued upon written request, provided the request is made within 14 days of the original purchase and the sessions have not been scheduled. A processing fee of 10% may be deducted from the refund amount.

No Refunds for Completed or Missed Sessions:
No refunds will be issued for sessions that have already been completed or missed without appropriate notice.

Service Termination by Luminary ABA:
In rare circumstances, if we need to terminate supervision services, a prorated refund will be issued for any prepaid, unused sessions.

Rescheduling
We understand that life happens. Sessions may be rescheduled with at least 24 hours’ notice. Every effort will be made to accommodate rescheduling within the same week to meet BACB supervision hour requirements.

Shipping and Fulfillment Policy – Remote Supervision Services
Effective 05/01/2025

At Luminary Applied Behavior Analysis, all supervision services are provided remotely through secure online platforms. As such, no physical products are shipped. This policy outlines how and when services are delivered and fulfilled.

Delivery Method
All supervision sessions are conducted virtually, using secure video conferencing platforms such as Zoom, Google Meet, or an equivalent agreed-upon service.
Access links and calendar invites are delivered via email at the time of scheduling or confirmation.

Fulfillment Timeline
Supervision services are fulfilled according to the agreed-upon supervision schedule, which is arranged during onboarding or via monthly scheduling forms.

Access to documentation (e.g., supervision logs, feedback forms, task list alignment documents) will be provided digitally within 3 business days of each completed session unless otherwise specified.

Service Onboarding
After purchase or agreement of a supervision package, onboarding documents and scheduling links will be emailed within 48 business hours.

Services are considered “fulfilled” once sessions have been delivered and corresponding documentation provided.
Technical Issues

If technical issues arise that prevent a session from occurring as planned, every effort will be made to reschedule the session within the same supervision cycle.

Clients are responsible for ensuring they have a stable internet connection and access to the agreed-upon video platform.