Terms & Conduct

Client Rights & Confidentiality

Clients and their families have the right to receive ethical, evidence-based treatment in a safe and respectful environment.

All personal and medical information is protected under HIPAA and cannot be shared without written consent.
Clients have the right to participate in their treatment planning and goal-setting.
Families may request access to records and progress reports as permitted by law.
Any suspected abuse or neglect must be reported to the appropriate authorities following mandatory reporting laws.

Grievance & Complaint Process

Clients and employees have the right to express concerns without fear of retaliation.

Complaints should first be addressed through direct communication with the involved party.
If unresolved, concerns may be escalated to management for review.
A formal complaint process is in place to ensure fair resolution of conflicts.

Effective 05/01/2025

Luminary Applied Behavior Analysis (“we,” “us,” or “our”) is committed to protecting the privacy and confidentiality of all supervisees, clients, and users of our services. This Privacy Policy explains how we collect, use, store, and protect your personal information in the course of delivering BCBA supervision services.

1. Information We Collect

Personal Information: Name, email address, phone number, mailing address, and billing details.
Professional Information: University enrollment, coursework completion, fieldwork hours, and supervision goals.
Session Data: Notes, time logs, forms, and any documents submitted or shared during supervision.
Technical Data: IP address, device type, and login data when using our scheduling or supervision platforms.

2. How We Use Your Information

To provide and manage BCBA supervision services
To communicate with you about your supervision schedule, updates, and documentation
To process payments and maintain records
To comply with BACB® documentation standards
To improve our services and user experience

3. Data Sharing and Disclosure
Your information will never be sold, rented, or disclosed to third parties for marketing purposes. We may share data with:

Supervision-related platforms (e.g., scheduling or documentation tools) under confidentiality agreements
BACB® upon your request or with your written consent
Legal or regulatory authorities as required by law or ethical obligations

4. Data Storage and Security

All data is stored securely using encrypted, password-protected systems compliant with HIPAA standards.

We retain documentation for the duration required by the BACB® (currently 7 years) unless otherwise mandated.
Only authorized personnel have access to your supervision records.

5. Your Rights
You have the right to:

Request access to your personal data
Request correction or deletion of inaccurate or outdated information
Withdraw consent for communication (note: this may impact your ability to receive services)

6. Cookies and Tracking
If you use our website or scheduling portal, minimal cookies may be used to enhance site functionality. We do not use cookies for advertising or third-party tracking.

7. Updates to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on our website or sent via email, and your continued use of our services constitutes acceptance of any changes.

Contact
If you have any questions about this policy or your privacy rights, contact us at:
Email: support@luminaryabapc.com | Phone: 718-808-5830